
When a booking is confirmed, items may be loaded for dispatch up to 3 working days prior to the delivery date. Your ETA is reset at this point and your new ETA is subject to courier availability and the item may be allocated to another order.
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If, at the time of the booking, you are unable to receive delivery on the allocated day, your local depot will contact you again later to rebook delivery free of charge. If you require assistance with delivery, please communicate this to us immediately upon order placement for a quote and to ensure the correct courier service is allocated for your order (subject to availability). The courier may be able to assist with this for an additional charge but is not obligated to assist with delivery to upper floors if this has not been pre-arranged.

For bulky items, please ensure you have friends or family to assist you. Please note delivery is to curb side only from where you are responsible for unloading the item. Please note we are unable to provide a specific timeslot and you will need to arrange for someone to be available all day on the delivery date although some courier providers may offer a more specific timeslot.

The booking is to advise you of the allocated delivery date to allow you to make arrangements to receive delivery on the day. Please make sure we have the correct telephone number to prevent delays. If you experience any problems with your delivery, please contact us immediately at large and bulky items, a booking is made with you prior to delivery. If the item is returned to us, a failed delivery charge may apply before the item can be booked again. For carded deliveries, it is your responsibility to follow the courier instructions to rearrange delivery as soon as possible. If there is no access, the courier may card your delivery or leave your item with a neighbour or in a common safe place. We partner with various courier service providers with standard delivery between 7am and 10pm, Monday to Sunday.įor small to medium size items, tracking information is provided for most orders (as available) which are delivered by the courier without notice. If this applies to your postcode, you will be informed prior to dispatch. Some UK Mainland postcodes may incur a surcharge of £80 - £150. We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.

Our standard FREE delivery service applies to UK mainland postcodes only.
